PRIVACY:  All sales and customer lists are confidential. We never share customer lists or divulge who purchases safes from us.

TIP: The model numbers of safes, such as 1212 or 5520, are the INTERIOR dimensions of each safe, such as 12'x12" or 55'x20."


Why do I need a safe? 
A safe is the toughest line of defense for your valuables against burglary and fire. For most homes and businesses burglars will be able to gain entry, regardless of other security equipment. Even with an alarm, or the quickest communication with EMS there will always be a delay between the time of attack and when help arrives. A safe provides you with the protection during this windows and will often deter a burglar entirely. During an attack, even the most experienced burglars may take well over an hour to open a safe using very sophisticated and powerful tools ranging from lock picks to high powered explosives.

In the case of a fire your number one priority is to get yourself away from danger, thus you don’t have time to worry about saving your valuables. With a fire resistant safe, the contents may remain unharmed for up to 2 hours and from the impact of a 30-foot fall. Internal temperatures in a fire safe typically stay at or below 350 degrees Fahrenheit in a 1700 degrees fire.  After the safe's time limit (such as 2 hours), the temperature will start to climb (unless the fire has been put out).

Overall, a safe will not only bring you peace of mind, but it will offer true value if ever put to the test.

Aren't all safes the same?  Not all safes are created equal! Safes come in many different shapes, sizes, colors, and most importantly, security configurations. Safes can be rated for fire or burglary protection, use electronic, key, or combination locks, have different bolt size, wall thicknesses, and much much more. To learn more about the different types of safes check out our safe buying guide.

Which safe is the best?  Typically the top safes available are UL Rated safes with the highest ratings, which would be the TL-30 on our website. However the safe that is the best for you will be the one that best fits your needs. For example, if you don’t run the risk of burglary and just want something to protect your valuables in the event of a fire, a fire safe may offer you the same fire protection as the TL-30 for a fraction of the cost.

At what temperature do valuables burn? If purchasing a fire resistant safe, consider what you will store inside and the approximate burn temperatures for your valuables. An average house fire will usually burn at temperatures between 1,000 and 2,000 degrees F.

Paper – Depending upon type, may start to burn (auto-ignite) at 424 degrees F.

Precious metals – Precious metals won’t combust, but they can melt at high temperatures. This can devalue jewelry, but the raw material will still retain its value. For example the melting point of silver is about 1,700 degrees F while gold is about 1,950 degrees F. Metals on the lower end of the spectrum are tin which will melt at only 450 F, lead at 620 F, zinc at 790 F, and aluminium at 1200 F.

Electronics & media – To protect electronics or media, you'll need a much more specialized fire safe because electronics, especially those with magnetic components, can be rendered inoperable at relatively low temperatures. The base line for most data media safes is 125 degrees F, which will ensure that all magnetic and optical electronics will not be damaged by heat. The melting point of celluloid (used in photography and film) is about 150 degrees F.

Where can my safe be installed? 
Theoretically, safes can be installed virtually anywhere. Generally, safes should be installed somewhere that is out of plain sight and has a strong surface to fasten the safe to. Because some safes are light enough that a crafty burglar can move them with a bit of effort, it is imperative that they be bolted down. Some safes can be installed inside walls, in vehicles (if small), under floors and counters, or even inside other safes. Our professional staff can determine the proper weight-bearing floor location to install a safe in your home or business.

What happens if I forget my combination?  If you forget your combination, do not panic, and contact us us immediately. If your safe has just been installed and the combination is the factory default, we may be able to open it normally, otherwise one of our technicians  can open the safe using more invasive techniques. Any damage caused through the opening process can then be fully repaired.

Sources: Bates Street Lock & Safe and Inkas Safe Manufacturing